About shopping
1. Processing Time
Orders placed before 12 PM EST are processed the same business day. Allow 1-2 business days for order processing and verification.
2. Shipping Options & Timeframes
Service Delivery Time Coverage Standard Shipping 6-8 business days Contiguous U.S.
3. Tracking & Updates
A tracking number will be emailed once your order ships. Track your package in real-time via [www.17track.net].
4. Shipping Fees
Free standard shipping on orders over $50 (U.S. only). Expedited and international shipping fees calculated at checkout.
5. Delays & Issues
Weather, customs, or carrier delays may occasionally occur. Contact us if your package is lost or significantly delayed.
1. Returns & Exchanges
We accept returns and exchanges within 30 days of delivery. Items must be unused, in original packaging, and with tags attached.
2. How to Initiate a Return
Contact our support team at [caiweicai02@gmail.com] to request a return authorization (RMA) number. Ship the item to the address provided with your RMA number.
3. Refunds
Refunds will be issued to the original payment method within 5-7 business days after we receive your return. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
4. Exceptions
Final sale items (e.g., clearance, personalized products) cannot be returned. Damaged/defective items: Email us photos within 48 hours of delivery for a replacement or refund.
5. Questions?
Email [caiweicai02@gmail.com]
Your Payment Security is Our Priority We partner with Shopify, a globally trusted e-commerce platform, to ensure your transactions are 100% secure. Here’s how we protect your data:
1. PCI DSS Compliance
Shopify is Level 1 PCI DSS certified, the highest standard for payment security. All credit card data is encrypted and processed through secure servers.
2. SSL Encryption
Our checkout uses 256-bit SSL encryption (look for the padlock icon 🔒 in your browser). Your personal and payment information is fully protected from unauthorized access.
3. Trusted Payment Gateways
Choose your preferred secure payment method:
✅ Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
✅ Shop Pay (Shopify’s accelerated checkout with fraud protection)
✅ PayPal
✅ Apple Pay & Google Pay
4. Fraud Prevention
Shopify’s advanced AI fraud analysis screens transactions in real-time. Suspicious orders may require additional verification to protect your account.
5. No Sensitive Data Stored
We never store your full credit card details on our servers. For recurring payments (e.g., subscriptions), tokens replace card numbers.
Your Purchase is Guaranteed
Chargeback Protection: Dispute a transaction? Contact us first for a swift resolution. Refund Assurance: If eligible under our Return Policy, refunds are processed securely via your original payment method.
Still have concerns?
Contact our support team at [caiweicai02@gmail.com] for immediate assistance.